Shipping, Returns & Refunds
Shipping:
Free Expedited EU Shipping:
As standard, all orders with a domestic delivery address come with Free Expedited Shipping.
Your order will arrive within 3-4 working days.
You can opt for a premium shipping method at an additional cost. The premium shipping fee will be calculated during checkout and may vary according to the product & the delivery destination.
To ensure your order is delivered as quickly as possible we partner with a range of carriers including Amazon Logistics, USPS, FedEx, DPD, DHL, Royal Mail.
Once we have dispatched your order, you will receive a shipping confirmation email containing your specific tracking link to allow you to monitor the status of your order.
Shipping Delays:
We always endeavour to ship your order on time, however, there may be factors outside our control such as adverse weather, or severe road network issues which may cause delays. We cannot take responsibility for such problems where they are outside our control.
Lost Packages:
If you have not received your order, please contact our Customer Care Team hi@boba.com who will work to resolve the issue as quickly as possible. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases. If your package is lost, please contact our Customer Care Team who will deal with the matter.
Damaged products:
We make every effort to ensure the products that you order are shipped in good condition, however, some products can get damaged in transit so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos at hi@boba.com. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted. This does not affect your statutory rights.
Returns:
We understand that the inability to authorise returns may lead to the need for refunds in some cases. Please contact our customer service team if you have concerns regarding the quality of a product you received or if an item arrived damaged or defective.
Our customer service team hi@boba.com will work with you to provide alternative solutions within our current limitations.
Please contact us if you have any further questions or concerns, and we will be happy to assist you to the best of our abilities.
Refunds:
Due to the present situation, we are unable to accept any returns at this time. We apologise for any inconvenience this may cause and assure you that we are doing everything possible to limit the impact of this situation on our customers.